Payment Policy

Payment Policy Overview

Power Ride Ltd (company no. 12652590) is a UK e-bike retailer. This policy describes how we take payment in general. For online orders, the secure basket and payment screens you see (including the exact card, wallet, and express payment options) are provided by our e-commerce checkout and payment service providers—for this site, the cart and checkout are integrated using Snipcart and the payment methods the checkout session makes available. That checkout flow, where applicable, is the authoritative place for the payment options for your order.

Where we take payment in person, by email link, or by phone (for example for repairs or special orders), the methods we accept may differ; our team will tell you the options and send any payment instructions. By making a purchase, you agree to the prices and payment terms you confirm at checkout or that we give you in writing for that order.

We are committed to secure, transparent, and fair payment handling. Power Ride Ltd may update this page at any time. Significant changes will be reflected in the Last modified date in the “Policy updates” section; please check this page periodically.

Payment Methods

At Power Ride Ltd, we offer several secure payment options to accommodate our customers' preferences:

Transaction Security

At Power Ride Ltd, we take the security of your payment information extremely seriously:

• Encryption: All payment transactions are encrypted using SSL technology to ensure that your information remains secure during transmission.
• PCI Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards (PCI DSS).
• No Storage: We do not store complete credit card details on our servers. All sensitive payment information is handled directly by our secure payment processors.
• Fraud Prevention: We employ advanced fraud detection systems to protect both our customers and our business from fraudulent transactions.
• Verification: For your security, we may occasionally request additional verification for certain transactions, particularly for high-value purchases or when shipping to an address different from the billing address.

If you have any concerns about the security of your payment, please contact our customer service team at info@powerrideltd.com or call us at +44115 986 9948.

Billing Procedures

Our billing procedures are designed to be transparent and straightforward:

• Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase and payment.
• Payment Timing: Your payment will be processed at the time of order placement for immediate payment methods (credit/debit cards, PayPal). For bank transfers, your order will be processed once payment is received.
• Invoices: A digital invoice will be sent to your email address and will also be available in your account section if you have registered on our website.
• Receipt: A receipt will be included with your delivered products.
• Business Customers: If you require specific billing information for business purposes, please provide these details during checkout or contact our customer service team.

For subscription services or recurring payments (such as maintenance plans), we will notify you before each payment is processed, and you can cancel these arrangements at any time by contacting our customer service team or through your account settings.

Deposits & Special Orders

For certain products, particularly custom or pre-order items, we may require a deposit:

• Custom Electric Bicycles: A 30% non-refundable deposit is required to initiate the customization process.
• Pre-orders: For upcoming models or limited-edition products, a 20% deposit may be required to secure your order.
• Special Orders: Products that are not regularly stocked may require a 50% deposit before we place the order with our suppliers.

Deposit terms:

• Deposits for custom orders are generally non-refundable as they cover the costs of initiating your custom build.
• Deposits for pre-orders and special orders are refundable according to our cancellation policy if you cancel before the product is shipped from the manufacturer.
• The remaining balance must be paid before delivery or collection of the product.
• For special orders, the estimated delivery timeframe will be communicated, but may be subject to change based on manufacturer availability.

Currency & Taxes

Currency: All prices on our website are listed in British Pounds Sterling (£). If you are purchasing from outside the UK, your card issuer will convert the charge to your local currency using their exchange rate.

Taxes:

• UK Orders: All prices include Value Added Tax (VAT) at the current rate of 20% for applicable products.
• Business Customers: UK business customers with a valid VAT registration number may be eligible for VAT exemption on qualifying purchases.
• International Orders: For orders shipping outside the UK, additional taxes, duties, and customs fees may apply according to the destination country's regulations. These charges are the responsibility of the customer and are not included in our prices.

Additional Fees:

• Shipping: Shipping costs are calculated based on delivery location, product weight, and selected shipping method. These costs are clearly displayed during checkout before payment is required.
• Assembly: For electric bicycles requiring professional assembly, an additional fee may apply if this service is requested.
• Extended Warranty: Optional extended warranty coverage is available for an additional fee on most products.

All applicable fees will be clearly displayed during the checkout process before you complete your purchase.

Payment Disputes

We strive to ensure complete customer satisfaction with every transaction. If you encounter any issues with your payment or purchase, please follow these steps:

1. Contact Us First: Before initiating a chargeback or payment dispute with your bank or payment provider, please contact our customer service team at info@powerrideltd.com or +44115 986 9948. Most issues can be resolved quickly and amicably through direct communication.
2. Provide Information: When reporting a payment issue, please include your order number, date of purchase, and a detailed description of the problem.
3. Resolution Time: We aim to address payment concerns within 2 business days of receiving your inquiry.

Dispute Resolution Process:

• For billing errors or unauthorized charges, we will investigate promptly and issue refunds as appropriate.
• For product-related issues, please refer to our Returns Policy for guidance on returns, exchanges, and refunds.
• If a refund is approved, it will typically be processed using the same payment method used for the original purchase.
• Refund processing times vary depending on your payment method and financial institution (typically 3-10 business days).

We reserve the right to refuse or cancel orders if we suspect fraudulent activity, if the product was incorrectly priced or described, or if there are other legitimate business concerns.

Policy Updates

This Payment Policy may be updated periodically to reflect changes in our business practices, legal requirements, or payment technologies. Significant changes will be communicated through:

• Notices on our website
• Email notifications to registered customers
• Updates to the "Last Modified" date at the bottom of this policy

By continuing to use our services after policy changes, you accept and agree to the updated terms. We encourage you to review this policy periodically to stay informed about our payment practices.

If you have questions about our Payment Policy, please contact our customer service team at info@powerrideltd.com or call us at +44115 986 9948.

Last modified: 22 April 2026