Est. 2020
Company registered in England
NG2
Nottingham showroom & workshop
UK
Sales & service enquiries
Last updated: 22 April 2026
At Power Ride Ltd, this policy describes how we arrange servicing and repairs for electric bicycles. It is a general description only; the scope of any job is agreed with you before work starts. Our technicians work on e-bike systems within their training and the manufacturer’s guidance where applicable.
We understand that proper maintenance is essential for the optimal performance and longevity of electric bicycles. Our comprehensive service offerings are designed to address all aspects of e-bike care, from routine maintenance to complex electrical system repairs. Whether you purchased your electric bicycle from us or elsewhere, our expert team is equipped to handle your service needs with professionalism and technical expertise.
Our customer support team is available:
Our dedicated customer support team is ready to assist with inquiries about our services, schedule appointments, provide technical advice, and address any concerns you may have about your electric bicycle. We strive to respond to all inquiries within 24 hours during business days and provide clear, helpful information to support your e-bike ownership experience.
Standard repair services typically require:
These timeframes are estimates and may vary based on parts availability, service volume, and the complexity of the required repairs. We will provide you with a more accurate timeline after the initial assessment of your electric bicycle. For urgent repairs, we offer expedited service options at an additional cost, subject to technician availability.
All new electric bicycles purchased from Power Ride Ltd come with:
Optional extended warranty services include:
Our warranty services are designed to provide peace of mind and ensure your electric bicycle remains in optimal condition. All warranty repairs are performed by our certified technicians using genuine parts. Detailed warranty terms and conditions are provided at the time of purchase and are available upon request. Warranty claims require proof of purchase and are subject to inspection to determine eligibility.
Our custom services allow you to tailor your electric bicycle to your specific needs and preferences. Whether you're looking to enhance performance, improve comfort, or add functionality, our technicians can help you achieve your goals while ensuring all modifications are safe, reliable, and compliant with UK regulations. All customisations are performed with attention to detail and a focus on maintaining the integrity of your e-bike's systems.
All service pricing includes labour and standard consumables. Parts are charged separately based on current market prices. We provide detailed quotes before proceeding with any work, and no additional charges are applied without your prior approval. For complex repairs or custom projects, we offer free consultations to discuss your requirements and provide accurate cost estimates. Regular maintenance packages and service plans are available at discounted rates for customers seeking ongoing care for their electric bicycles.
Our commitment to quality includes:
Quality is at the core of our service philosophy. We maintain high standards through ongoing training for our technicians, investment in specialised tools and diagnostic equipment, and strict quality control procedures. Each electric bicycle that leaves our workshop is inspected by a senior technician to verify that all work has been completed to our exacting standards. We stand behind our workmanship and are committed to resolving any issues that may arise after service.
We strive to make the service request process as convenient as possible. Our online booking system allows you to schedule appointments at your convenience, while our customer service team is available to assist with any questions or special requirements. For complex issues, we recommend providing videos or photos of the problem when possible, as this helps our technicians prepare for the service and may expedite the diagnostic process.
We stand behind our services with:
Our service guarantees reflect our confidence in the quality of our work and our commitment to customer satisfaction. If you experience any issues related to services we've performed, please contact us promptly so we can address your concerns. We view each service interaction as an opportunity to build a long-term relationship with our customers, and your satisfaction is our priority. Our technicians take pride in their work and are personally invested in ensuring your electric bicycle performs reliably after service.
Power Ride Ltd reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
We review our Service Policy regularly to ensure it reflects current best practices, industry standards, and regulatory requirements. Significant changes to our policy will be communicated through our website and email notifications to customers who have opted to receive such updates. We encourage you to review our Service Policy periodically to stay informed about our service terms and conditions.
For questions about our Service Policy, please contact our customer support team at info@powerrideltd.com or call +44115 986 9948 during business hours.