Shipping Policy

Policy Overview

At Power Ride Ltd, we are committed to providing fast, reliable, and secure shipping services for all our electric bicycles and accessories. This policy outlines our shipping procedures, delivery timeframes, and related information to ensure transparency and set appropriate expectations for our valued customers.

We work with trusted courier partners to deliver your orders safely and efficiently throughout the UK and internationally. Our shipping processes are continuously monitored and improved to provide you with the best possible delivery experience.

UK Shipping

We offer several shipping options for deliveries within the United Kingdom:

Standard Delivery

• Cost: Free on all orders over £100
• Delivery Time: 3-5 working days
• Carrier: DPD or Royal Mail

Express Delivery

• Cost: £9.95
• Delivery Time: 1-2 working days
• Carrier: DPD

Next Day Delivery

• Cost: £14.95
• Order By: 2:00 PM for next working day delivery
• Carrier: DPD
• Note: Not available for electric bicycles, only accessories

All UK mainland addresses are eligible for our standard shipping options. However, some remote areas, including Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, and other offshore locations may incur additional charges or experience longer delivery times.

International Shipping

Power Ride Ltd ships to many international destinations. International shipping rates and delivery times vary based on the destination country and the size/weight of the items ordered.

European Union

• Cost: Starting from £19.95
• Delivery Time: 5-10 working days
• Carrier: DPD International or UPS

Rest of World

• Cost: Starting from £29.95
• Delivery Time: 7-14 working days
• Carrier: UPS or FedEx

Please note that international shipping costs for electric bicycles are calculated individually due to their size and weight. Contact our customer service team at info@powerrideltd.com for a precise shipping quote to your location.

International customers are responsible for all customs duties, import taxes, and any other fees that may be imposed by their country's customs authorities. These charges are not included in our shipping fees and will be collected by the delivery carrier or customs office.

Delivery Timeframes

Our standard processing time is 1-2 business days for accessories and 2-4 business days for electric bicycles. Processing time begins once payment has been confirmed and does not include weekends or public holidays.

Delivery timeframes are estimates and begin once your order has been dispatched from our warehouse. Actual delivery times may vary due to factors outside our control, such as weather conditions, customs clearance for international orders, or carrier delays.

During peak seasons (such as holidays) or promotional periods, processing times may be slightly longer. We will notify you of any significant delays affecting your order.

Order Tracking

All orders shipped from Power Ride Ltd include tracking information. Once your order has been dispatched, you will receive an email with your tracking number and instructions on how to monitor your shipment's progress.

You can track your package using:

• The tracking link provided in your dispatch confirmation email
• Your account dashboard on our website
• The carrier's website using your provided tracking number

If you have any questions about tracking your order or if the tracking information appears incorrect, please contact our customer service team at info@powerrideltd.com or call us at +44115 986 9948.

Collection Options

We offer a Click & Collect service for customers who prefer to collect their orders in person from our Nottingham location:

Collection hours:

• Monday to Friday: 9:00 AM - 5:30 PM
• Saturday: 10:00 AM - 4:00 PM
• Sunday: Closed

When selecting the Click & Collect option at checkout, please note:

• You will receive an email notification when your order is ready for collection
• Orders are typically ready within 24-48 hours for accessories and 2-4 days for electric bicycles
• You must bring a valid photo ID and the order confirmation email when collecting your items
• Orders not collected within 14 days may be returned to stock, and a refund will be processed minus a 10% restocking fee

Electric Bicycle Shipping

Due to their size, weight, and value, electric bicycles require special shipping arrangements:

• Packaging: All e-bikes are partially disassembled and carefully packaged to prevent damage during transit. Typically, the handlebars, pedals, and sometimes the front wheel are removed and secured separately within the box.
• Delivery: E-bikes are delivered by specialized courier services experienced in handling large and valuable items.
• Assembly: Each e-bike comes with detailed assembly instructions. Basic assembly typically takes 30-45 minutes and requires only standard tools (included with your purchase).
• Professional Setup: If you prefer professional assembly, we offer this service for an additional fee of £49.95. Please contact us to arrange this service after placing your order.

For safety reasons, all e-bikes are shipped with batteries at approximately 30% charge in accordance with transportation regulations. We recommend fully charging the battery before your first ride.

Accessories Shipping

Accessories are carefully packaged to ensure they arrive in perfect condition:

• Small accessories are shipped in padded envelopes or small boxes with appropriate protective materials
• Fragile items receive extra protection with bubble wrap or custom molded packaging
• Multiple items are consolidated where possible to reduce packaging waste
• We use recyclable and biodegradable packaging materials whenever possible as part of our commitment to environmental sustainability

Customs & Import Duties

For international orders, customers are responsible for any customs fees, import duties, taxes, or other charges imposed by their country's customs authorities. These fees are not included in our product prices or shipping costs and are collected directly by the customs authorities or delivery carrier.

The amount of customs duties and taxes varies by country and depends on:

• The type of product being imported
• The declared value of the goods
• The country of origin
• Local tax rates and import regulations

Power Ride Ltd cannot predict or influence these charges, nor can we offer advice regarding specific customs requirements for individual countries. We recommend contacting your local customs office for information about potential duties and taxes before placing an order.

All international orders include accurate customs documentation with the correct declared value of the merchandise. We do not mark international shipments as "gifts" or with reduced values to help customers avoid customs fees, as this practice is illegal.

Shipping Delays

While we strive to deliver all orders within the estimated timeframes, certain factors beyond our control may cause delays:

• Weather conditions: Severe weather can impact transportation networks and cause delivery delays
• Customs clearance: International shipments may be held at customs for inspection or documentation verification
• Carrier issues: Operational challenges with our shipping partners can occasionally affect delivery schedules
• Peak seasons: Holidays and promotional periods may result in higher order volumes and longer processing times
• Address issues: Incorrect or incomplete delivery information can cause delays or failed deliveries

If your order experiences a significant delay, we will notify you via email with updated delivery information. You can also contact our customer service team for assistance with delayed shipments.

Damaged Items

We take great care in packaging our products to prevent damage during transit. However, if your item arrives damaged:

1. Inspect upon delivery: Check all items for damage immediately upon delivery, ideally in the presence of the delivery person
2. Document the damage: Take clear photographs of both the damaged item and the packaging
3. Report promptly: Contact us within 48 hours of delivery at info@powerrideltd.com with your order number and damage documentation
4. Keep packaging: Retain all original packaging materials until the claim is resolved

Once we receive your damage report, we will assess the situation and offer an appropriate solution, which may include:

• Replacement of the damaged item
• Repair of the damaged item
• Partial or full refund
• Store credit

For electric bicycles, we may arrange for a technician to inspect the damage before determining the best resolution.

Failed Deliveries

If a delivery attempt is unsuccessful:

• The carrier will typically leave a card with instructions for rescheduling delivery or collecting the package from a local depot
• Most carriers will make 1-3 delivery attempts before returning the package to us
• You may be able to reschedule delivery or provide alternative delivery instructions through the carrier's tracking system

If a package is returned to us due to failed delivery attempts, incorrect address information, or refusal of delivery:

• We will contact you to arrange redelivery or confirm cancellation of the order
• Redelivery will incur additional shipping charges
• If the order is cancelled, a refund will be issued minus the original shipping costs and a 10% restocking fee

To avoid failed deliveries, please:

• Provide complete and accurate delivery information
• Include any special delivery instructions at checkout
• Ensure someone is available to receive the package during the estimated delivery window
• Consider having packages delivered to your workplace if no one is home during business hours

Free Shipping Eligibility

We offer free standard shipping on qualifying orders:

• Minimum order value: £100 for UK mainland addresses
• Eligible products: All products except oversized items specifically marked as excluded
• Eligible locations: UK mainland only (excluding Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, and other offshore locations)

Free shipping promotions:

• We occasionally offer special free shipping promotions with different terms
• Promotion-specific terms will be clearly stated on the promotion page
• Promotional free shipping may have different delivery timeframes than our standard free shipping

All electric bicycles purchased at full price include free standard delivery to UK mainland addresses.

Contact Information

If you have any questions about our shipping policy or need assistance with a specific order, please contact our customer service team:

• Email: info@powerrideltd.com
• Phone: +44115 986 9948
• Hours: Monday to Friday, 9:00 AM - 5:30 PM GMT

For urgent shipping inquiries, please include your order number in the subject line of your email or have it ready when calling our customer service team.

Power Ride Ltd reserves the right to modify this shipping policy at any time. Any changes will be reflected on this page with an updated revision date.

Last updated: 22 April 2026